Here in 2022 at the site I have had an overall good experience. I would say that of the videos I have tried to download, after buying a VIP membership, about 95% were available. I have messaged the site and have received accurate and updated information regarding my subscription. I nearly didn't join because of the negative review above, but I took a chance that things had improved and am quite pleased.
It does take some time to download a given file. On my computer, it seems to be limited to about 2,5 MB/sec, but my maximum allowed download rate from my ISP is only about 6 MB/sec. I try to download 3 files at a time when working with file collections. One problem is that if you want a certain file in a collection, you have to download the whole collection first, although it initially downloads to a location other than your own computer. Screenshots are provided. You then can choose which of the newly accessible files to download to your computer. So to download is a two-step process.
Another problem is that if you want to download a monster collection, such as one that is 200 GB or greater, it might take a couple of days. But an individual file, not in a collection, often downloads in minutes. What I like most about the site is that you can often find original files that are no longer available elsewhere in the more public areas of the Internet. It should be noted that some files can be watched at the site directly, while others require a stream request before you can watch them at the site.
It is also great for traditionalists who want to download, and not just stream. Many sites have switched to streaming only. If you are one who likes to play around with files, such as editing them or upscaling them, downloading is a necessary feature.
So if you can be a bit patient and not expect to download everything in sight, it is a good site to add many files to your collection of favorite stars. One other nice thing is that you can get a pretty good idea of what files are likely to be available before you purchase a membership. But if you are joining to get just 1 or 2 key files, that would be a bit of a gamble for the money spent, but you still have high odds of winning.
So I would rate it 4 stars out of 5.