But actually stating that all agencys employees are replying instantly or within minutes isn't true either. It's just a claim - there's no evidence, too, whatsoever.
The conversation is really starting to go round in circles. You are of the opinion that he runs his account alone, but you can't prove it either. Just because messages are only answered hours later does not mean that the creator answers them themselves. There is also something like 'prioritisation' in the area of customer service. (if that's what you should call it in relation to OF)
In any case, his new offers for credit on his account are fishy at best - and the video prices are far too high for the quality (video and camera work). He's great to look at, but he really puts nearly to zero effort into his content - it seems to flow exclusively into the many offer messages per day, that are written terribly in times of generative AI.