The Better Business Bureau???
You do realize that the BBB is a private non-profit organization that has absolutely nothing to do with any government agencies and has absolutely ZERO power to do anything to anyone or anything, except not give a business their paid for "BBB" accreditation, right? They literally have less power than the home owners association in a subdivision across town from you... At least the HOA can actually fine it's members and put a lien on their houses for not cutting their grass... The BBB can frown at you, aggressively... But not too aggressively b/c that could be considered assault...